Walking the Purpose Talk — Innovation

Walking the purpose talk: A series exploring how leaders bring purpose to life by aligning what they do with what they say they stand for.

Innovation

Over the past decade, purpose has moved from the margins to the mainstream of business thinking. Many organisations now have a clearly articulated purpose, a statement that explains why they exist and what they seek to contribute beyond financial return.

Far fewer, however, are genuinely driven by one.

Being driven by purpose is not about intent or aspiration. It is about consequence. It shows up in what products and services an organisation chooses to sell, which markets it participates in, which revenues it is prepared to forgo, and which opportunities it actively pursues. When purpose is real, it constrains as much as it inspires.

In a genuinely purpose-driven organisation, purpose acts as the single organising idea of the enterprise. It sits at the core of strategy, not running in parallel with it, not competing with commercial priorities, but actively shaping them. It informs decisions across the whole system: sales and marketing, systems and processes, communications, products and services, innovation, people and culture, procurement, and leadership itself.

This is where many organisations struggle. Purpose is identified, sometimes eloquently, but the business continues to operate much as it did before. Strategy advances down one track; purpose runs alongside it on another. Over time, that separation creates inconsistency, confusion and accusations of hypocrisy labelled as purpose-washing.

This series of articles is written to prompt reflection for leaders navigating that terrain. Some will already have a stated purpose and be grappling with how to align the organisation around it. Others may sense that something more is required but are unsure where to begin. The intent here is not to prescribe the Single Organising Idea (SOI®) methodology, but to surface the questions leaders need to ask if purpose is to become operational rather than ornamental.

We are starting with innovation. Not because it is the first domain every organisation should address, but because it is one of the most revealing. Innovation is not just about the new ideas an organisation chooses to explore and invest in. It is also where intent meets investment, and where the gap between words and action becomes visible very quickly.

Seen this way, innovation becomes a discipline of focus rather than creativity alone. It exposes whether purpose is genuinely shaping priorities, or simply sitting in the background as an expression of good intent.

 

Innovation as a test of seriousness

Innovation is often treated as a signal of ambition, evidence that an organisation is looking forwards rather than backwards. But viewed through the lens of purpose, innovation reveals something more exacting — whether an organisation is prepared to act differently, not just think differently.

This is why innovation so often exposes the gap between what organisations say they are here to do and what they actually prioritise. It is one thing to articulate a purpose; it is quite another to allow that purpose to shape where time, talent and capital are deployed.

When purpose is genuinely at work, innovation priorities change. Leaders move beyond asking what could we do next? to what should we do next, and why? Initiatives are judged not only on commercial potential, but on coherence with the organisation’s core idea. The result is not less innovation, but more deliberate innovation.

A useful illustration can be seen in Patagonia®. Far from constraining growth, Patagonia’s environmental purpose has actively shaped the company’s innovation agenda, from product design and materials science to repair, resale and circular business models. Initiatives such as Worn Wear, supply-chain transparency and long-term product durability were not bolt-ons to a conventional growth strategy; they flowed directly from a clear point of view about what the company exists to do.

Importantly, this clarity has not diminished commercial performance. Patagonia has grown, not in spite of its purpose, but because its innovation efforts are coherent, differentiated and trusted. Purpose narrowed the field of possibility, and in doing so, strengthened both relevance and resilience.

 

Innovation is ultimately a leadership choice

For all the language of creativity and experimentation, innovation does not happen in a vacuum. It is shaped, consciously or otherwise, by leadership decisions, incentives, risk appetite and what the organisation chooses to reward or protect.
When purpose is peripheral, innovation defaults to familiar measures: speed, return, imitation. When purpose is central, those measures are supplemented by a more searching question: does this advance what we are here to do?

This does not replace commercial discipline; it refines it. Organisations that take purpose seriously do not innovate indiscriminately, they innovate coherently. They are clearer about the value they seek to create, and the value they are prepared to walk away from. Over time, that coherence compounds.

 

A revealing place to begin

Innovation is not the only domain that must align with purpose. Communications, systems, culture, leadership and measurement all matter, and each will surface different tensions. But innovation is a revealing place to begin because it forces intent into contact with reality.

It challenges leaders to move beyond aspiration and ask whether purpose is actively organising decisions, priorities and trade-offs, or merely accompanying them.

Purpose sets direction. Innovation reveals whether the organisation is actually moving.

In the next article, I’ll turn to another domain where this gap becomes visible very quickly — communications, and how misalignment there can undermine even the strongest intentions.


Book Review: Reinventing Organisations

Book Review: Reinventing Organisations

I didn’t simply read Reinventing Organizations when it was published back in 2014 — I devoured it. I pored over it, took it apart, tested its ideas against lived experience and returned to it repeatedly while shaping my own thinking and the development of my Single Organising Idea (SOI®) framework. Laloux’s work acted less as a template than as a provocation. To be completely open, I wanted to better it.

I didn’t. Reinventing Organizations is a work of tremendous insight and foresight. What I gained instead was clarity and direction. Where Laloux explored what a more human, evolutionary organisation could look like, my own work focused on how leaders make that intent real, and how purpose shapes strategy, governance, culture and day-to-day decision-making in practice.

One of the reasons Reinventing Organizations continues to resonate more than a decade after its publication is that the conditions Laloux was responding to have intensified rather than eased. As I noted in my last article, this reality makes 2026 feel less like a milestone and more like an inflection point, as purpose moves from the margins to the mainstream and old business ideas are replaced by ones relevant to today’s world.

What makes Laloux’s contribution distinctive is not simply his critique of traditional hierarchies, but his synthesis. Drawing on evolutionary psychology, systems thinking and real-world case studies, he described a new organisational logic; one oriented around purpose, wholeness and self-management.

Today, Laloux’s influence extends beyond organisations and into the civic and political realm. Fragmentation, institutional mistrust and cultural polarisation are no longer background noise. They are the defining conditions shaping much of our world today. In response, the search underway is not for better rhetoric, but for systems capable of tackling 21st century challenges without collapsing into division.

We can see this dynamic emerging in the Teal movement in Australia. While diverse in form and policy, what unites many of these candidates is not ideology so much as orientation. A rejection of party tribalism in favour of integrity, long-term thinking and a more adult relationship with complexity. In the hands of the Teals, Laloux’s ideas become less about left or right and more about developmental maturity, and the promotion of systems that can hold competing truths without defaulting to zero-sum outcomes.

Similar signals can be observed within New Zealand’s Opportunity Party. Again, the emphasis is subtle but significant: Evidence over rhetoric, long-term outcomes over short-term advantage, and a willingness to challenge entrenched assumptions about how value is created and shared. These traits echo the same evolutionary logic Laloux described in teal organisations seeking to move beyond rigid hierarchies and binary debates.

What is striking is that these societal signals are emerging at the same time as purpose is beginning to be formalised at the level of governance. The development of ISO 37011, the forthcoming international standard on purpose-driven governance, marks an important inflection point. Where Reinventing Organizations helped legitimise a new way of thinking about organisations, ISO 37011 signals the moment when purpose begins to function as a discipline.

Seen together, these threads tell a coherent story. Laloux articulated the why and the what. He explained, with clarity, why existing models were failing and what a more human, evolutionary alternative might look like. Movements such as the Teals and Opportunity reflect the demand side of that shift, and the growing appetite for institutions capable of acting with integrity, coherence and foresight in an increasingly divided world.

Reinventing Organizations is available at leading bookstores and online retailers.


Opportunity Knocks: From Purpose Promise to Purpose Practice


Opportunity Knocks: From Purpose Promise to Purpose Practice

Aotearoa New Zealand has always punched above its weight when it is united by something more than short-term advantage. Our best chapters, whether in social progress, enterprise, innovation or community resilience have enhanced and enriched our reputation abroad and delivered pride at home when we’ve acted as if we were responsible for far more than just ourselves. For me, this is the very essence of what sets us apart, what defines this extraordinary country and what defines those who call ourselves Kiwis.

Now imagine a near future in which the essence of that approach helps us navigate the chaos of today’s world. An approach that embraces, and enables, the birth of a new world out of the old one. An approach that challenges outdated, self-serving practices that benefit a few and catalyses new ideas that benefit everyone.

Imagine a business sector where every enterprise treats employees as stakeholders in the real sense. Investing in capability, wellbeing and belonging because it improves performance and strengthens society. Imagine supply chains designed for resilience and trust, not just cost. Imagine organisations measuring success through a wider lens that results in both commercial strength and societal wellbeing.

Imagine what that would do to our confidence, our productivity, our innovation, our social cohesion and our standing in the world. A small country, at the edge of the map, quietly pioneering and establishing a more coherent model of capitalism. One that is competitive, inventive and fit for everyone, today and tomorrow.

This is not utopian. It is simply what happens when new ideas are made possible by a purpose that is not limited to a clever line captured in a slick slogan, but sits at the core of the systems we organise ourselves around. Helping us daily shape decisions, guide trade-offs and align what we reward with what we claim to value.

2026 is not ‘just another year’. It arrives in an era where disorientating geopolitical and social-economic turbulence powered by dizzying technological advances are testing every leader and every institution. The old world is not coming back and the new one is arriving faster than many expected.

The question is no longer whether your organisation has a purpose statement that sounds relevant in this new world. It is whether your business is actually driven by a core purpose that will help you navigate this era and emerge stronger and better from it. Because that’s the real gap in the era we now live in. An era where almost every organisation has learned the language of purpose but far fewer have built the machinery and discipline capable of delivering it in real terms. Purpose has been widely adopted as communications but not yet as capability.

That distinction is about to matter more. With the emerging international guidance standard ISO 37011 on the horizon, the expectation will increasingly shift from purpose as promise to purpose as practice, and from what is stated to what can be actually demonstrated. In other words, purpose will become less of a vibe and more of a test. One that is visible in governance, clear in strategy, consistent in incentives and measurable in outcomes.

If purpose is going to drive business advantage and not just organisational virtue it must be treated as a discipline. That means it must be designed into how decisions are made, how performance is evaluated, what leaders are rewarded for and how progress is measured over time. It must live in the operating system of an enterprise not just in the brand management department.

Many people read and shared my articles last year and I’m truly grateful for your support and especially to those who sent thoughtful messages and challenges.

I’ve taken that feedback seriously and my intention is to focus my first few articles this year on how leaders embed purpose once they’ve identified and defined it. How they align governance, strategy, culture, measurement and avoid the drift that quietly turns good intent into reputational risk.

If Aotearoa is going to get back to punching above its weight in the world that is being born around us, we will need more than good values and great storytelling. We will need organisations public, private and social that are prepared to grasp the future. Not organisations nostalgically looking backwards but ones with a clear road-map and a pre-determined destination that will deliver long-term value for people, country, organisations and planet.

That’s the opportunity of 2026.


Beyond business: Why purpose’s moment is still ahead of us

Beyond business: Why purpose’s moment is still ahead of us

When Beyond Business was published back in 2010, it landed as a serious intervention in the debate about the role of business in society. Written by the former CEO of BP, John Browne, it argued that companies could no longer afford to see profit and responsibility as separate conversations. For Browne, sustainability, integrity and long-term value creation were no longer optional extras, they were becoming the central features of future business success.

I read the book through a particular lens. I worked at Enterprise IG, the global branding agency where BP’s infamous Beyond Petroleum ‘brand promise’ was coined at the turn of the century. That proximity made Browne’s arguments feel less theoretical, more immediate and I wrote about his ideas and challenges quite extensively in my first book, CORE. This was a brand promise not as a cosmetic idea, but as something new and different. It was a rallying call and a bold attempt to re-orient one of the world’s most powerful companies — and potentially an entire industry — around a shared sense of purpose fit for a future that would be better for all. Better for shareholders, better for employees, better for society and better for the planet.

It remains for me a lesson from history. Its failure was not down to a lack of vision, but ultimately, a lack of courage and leadership in the face of short-termist thinking and the self-centred agendas of those who stand in the way of progress and capitalise through business as usual by maintaining the status quo. A status quo incidentally, that often profits from creating problems for people and planet, rather than profiting from solving them.

Fifteen years later, much has changed. Purpose has moved from the margins to the mainstream. It is part of the corporate vernacular and almost every business claims to have a purpose. And yet, much has stayed stubbornly the same. The gap between intent and execution remains just as wide and purpose is still too often treated as brand narrative rather than operational discipline, positioning rather than governance. There is a big difference between having a purpose and being purpose-driven.

Re-reading Beyond Business today is therefore both instructive and uncomfortable. It reminds us how long these questions have been on the table and how slow and uneven our progress has been in answering them. But the lesson it offers us now is not to look back in anger at lost opportunities, but to look forward with resolve.

As we approach a new year and enter the second quarter of the 21st century, it feels like the right moment to lift our gaze. At the very beginning of the first quarter, Browne’s Beyond Petroleum appeared radical, imperfect, ahead of its time and was ultimately, an opportunity missed. Ensuring purpose is properly understood and implemented by today’s leaders will give the next quarter of the century the opportunity to deliver on the promise the first could only glimpse.

For those interested, my original review of Beyond Business can be found on the NG&A website.


Here comes the shift: Why 2026 marks the quiet arrival of purpose as discipline: Part 2

Part Two: Here comes the shift: Why 2026 marks the quiet arrival of purpose as discipline

History rarely announces its turning points. More often, they slip quietly into view, obvious only in hindsight. 2026 will be one of those moments. It is the year when purpose stops being a sentiment and begins to function as a system — when leaders discover that the question they’re being asked is no longer whether purpose matters, but whether they possess the plans and discipline to make it operational.

The forces reshaping 2025 are not dissipating; they are tightening. Markets remain volatile, geopolitical tensions have hardened into structural rivalries, climate impacts are accelerating and public trust in institutions continues to erode. Supply chains are more exposed, conflicts are redrawing alliances and economic conditions are more brittle than many care to admit. Against this backdrop, purpose is no longer a rhetorical accessory; it becomes a stabilising logic. A way for organisations to navigate complexity with coherence and avoid being pulled off course by the growing volatility of external shocks.

A shift in how businesses are governed is underway and purpose is quietly evolving into a proxy for capability. Words alone will no longer suffice. Investors, employees and citizens will increasingly judge leaders not on what they say about the benefits of a purposeful future, but by the consistency with which they align resources and reward decisions and behaviour that deliver it. Put simply, it will test whether leaders can articulate a unifying idea, link decisions to it and maintain that alignment under pressure.

This is why governance now moves to centre stage — because this is where purpose finally hardens into discipline. The arrival of ISO 37011 in late 2026 will provide the first global standard that treats purpose not as a slogan but as an organising principle. Its significance lies in its clarity: It articulates what many leaders have sensed yet struggled to codify — that purpose must shape the rules, incentives and architecture through which decisions are made. It gives boards and executives a shared vocabulary and, more importantly, a shared expectation.

With clearer standards, accountability follows. Organisations will increasingly be assessed on how purpose influences resource allocation, how it alters risk, how it shapes culture and how it governs outcomes. Vague claims and selective reporting will become harder to defend in a world weary of performative language. The distinction between sincere purpose and cosmetic purpose — between leadership and theatre — will sharpen.

The expectations placed on leaders themselves are shifting just as rapidly. People are not demanding perfection; they are demanding coherence. They want leaders who speak plainly about trade-offs, who acknowledge uncertainty without surrendering responsibility and who behave as if their decisions carry consequences beyond their own convenience. These expectations are neither ideological nor sentimental. They are a rational response to a world in which problems are interconnected and leadership conducted in isolation is no longer tenable.

Those who grasp this moment will have the chance to define more than organisational success. They will influence the operating logic of the next decade. Their authority will come not from their rhetoric but from the alignment of their systems. Their credibility will rest on the discipline with which they embed a unifying idea into the everyday machinery of decision-making.


Here comes the shift: How purpose is bridging the divide: Part 1

Part One: Here comes the shift: How purpose is bridging the divide

As 2025 comes to a close, I’m noticing something rare in a year marked by noise and division — alignment. Not perfect alignment, the world is far too messy for that, but a quiet, unmistakable coalescence around the idea that unity through shared purpose is no longer fringe, optional or idealistic. It is emerging instead as a realistic antidote to the destruction that division wreaks. Purpose, as a driver of future prosperity and human wellbeing, has crossed a threshold. The innovators have broken down the barriers, the early adopters have done their job and we are now unmistakably in early-majority territory.

And when the early majority moves, markets move.

This shift isn’t ideological. It’s structural and it’s being driven by five converging forces:

  • Geopolitics, which have made fragility impossible to ignore.
  • Socio-economics, where inequality and insecurity are reshaping beliefs and behaviours.
  • Demographics, with younger workers, acutely aware of the world they’re inheriting, increasingly unwilling to collude with business-as-usual.
  • The environment, where climate change, biodiversity loss and resource constraints are forcing ever more urgent thinking around risk, resilience and responsibility.=
  • Technology, particularly AI, which is forcing organisations to define what makes them meaningfully human.

Together they form an irresistible tide. You can, of course, sit on the shore like King Canute and command the waves to stop rolling in. But, just like the waves, markets will continue to do what markets do and reward those who meet the needs, values and preferences of customers, employees and investors.

This is why the 2025 narrative coming from the business-as-usual ‘Canute Brigade’, that ESG or sustainability has somehow gone away, is so misplaced. ESG hasn’t gone away. The only thing that has changed is the language. And frankly, thank goodness for that, because we are finally talking about how purpose drives performance, catalyses innovation and creates long-term value, rather than being sidelined by deny–delay–distract tacticians with their ‘woke caricatures and ‘dig-baby-dig’ calls to invest in industries in decline, while, the world’s richest and arguably most successful businessman pointed out, “severely damaging industries of the future.”

Mr Musk isn’t wrong to identify the tension. Many nations, including Aotearoa New Zealand, still find themselves caught between two instincts:

  • Dig, baby, dig — invest in what we know, even as it declines.
  • Bet on the future — back the industries, capabilities and governance models that will define the next 10–20 years.

These are not abstract forces grinding away in the background. They are choices made by people, in rooms, around tables, weighing up risk, reward and reputation. Which is why the question of who sits at those tables and how they think about their role matters now.

In a recent interview, Barack Obama said something that captures the spirit of this moment. He reflected on sitting in rooms with “folks with fancy titles,” only to discover they were not superhuman after all. Some brilliant, some not, some admirable, some deeply questionable. In his words:

“Once you sit at these tables…you talk to them and you go…oh, they ain’t all that.”
That sentiment is at the heart of why purpose is spreading. People are finally realising that the work of building better organisations, and better societies, isn’t reserved for the anointed few. It belongs to all of us.

Qiulae Wong, The Opportunities Party’s recently anointed leader, summed up her CitizenVoice policy in strikingly human terms: Connect as people first rather than hiding behind screens, give those most affected by decisions a genuine role in shaping them and remember that community, not radical individualism, is ultimately what makes societies work.

What interests me is what this signals about expectations of governance from the point of view of a relatively young political party entering an arena dominated by traditional organisations, with traditional ideas for a traditionally minded ‘voting constituency’. This is not challenger-brand veneer. It is a pragmatic and thoughtful reaction to the status quo and a model of governance that reflects what society is increasingly demanding from all our organisations — participation, transparency, fairness and long-term thinking.

Part Two will explore what this means for leadership in 2026. The courage to choose the future over the past, the discipline to align governance with purpose and the role of ISO 37011 in separating those who are merely talking about change from those who are prepared to contribute and lead it.


Book Review: Beyond Profit: How purpose-driven leadership can transform organisations and wellbeing


Beyond Profit: How purpose-driven leadership can transform organisations and wellbeing


By Dr Victoria Hurth, Ben Renshaw and Lorenzo Fioramonti

Amazon link

There’s a certain irony in the fact that, at the very moment the world feels increasingly fragmented, the most compelling ideas today are those that urge us to reconnect — to purpose, to people, to nature and to wellbeing. Beyond Profit belongs firmly in that camp.

I have known Dr Victoria Hurth for a number of years. We first met through a think-tank established by Ben Kellard of the Cambridge Institute for Sustainable Leadership. A gathering of practicing consultants and academics united by curiosity and a desire to challenge the status-quo, Victoria’s boundless energy was a driving force of the many debates we had about ‘all matters purpose’ during evening  meetings and weekend retreats. It came as no surprise to me then, that she would later channel that energy into something that will genuinely make a difference. Her leading role in the vanguard of the of development of ISO 37011 (the forthcoming international standard that will define what purpose-driven governance looks like), and the publishing of Beyond Profit with Ben Renshaw and Lorenzo Fioramonti are testament to both her thinking and her remarkable determination. 

Because of our relationship and the shared objectives that have shaped so many of our conversations over the years, I’ve set aside my usual review style and asked Victoria directly what five ideas she most wants readers to take away. Here’s my take on what she shared with me:

1. Purpose is contribution, not extraction
The first and perhaps the most foundational point is that organisations exist to contribute, not merely extract. Economies are supposed to produce long-term collective wellbeing; yet the way many companies operate achieves the opposite. Self-interest and survival are not innovation strategies. Nor are they adequate lenses for stewarding the scarce resources on which our future depends.

Moving beyond profit is not ideological; it is, in fact, totally rational.

2. A purpose-driven economy requires purpose-driven governance
If contribution is the goal, governance is the engine.

Governance determines:

  • What an organisation exists to do
  • The boundaries within which it must act
  • The accountability mechanisms that keep it honest.

Shifting from business-as-usual to purpose-driven governance is not incremental, it’s transformative. It redefines performance. It shifts incentives. It opens the door to innovation that serves more than the balance sheet. And crucially, it recognises that a better future will not emerge by chance.

3. Leadership as courageous, human service
Leadership is a compassionate, courageous practice of service. The work of creating the conditions in which people can flourish and contribute to something better than the present. Fear, control and narrow financial incentives do not unleash creativity; they actually corrode it. A purpose-driven economy needs leaders who see humanity not as a drag on performance but as its primary asset.

4. The wellbeing economy where all stakeholders flourish is within reach — but only if we modernise governance
A wellbeing economy is not utopian. It is achievable, but only if the technical architecture of governance changes. The upcoming standard ISO 37011 to be published late next year, will provide exactly that blueprint.

5. If not this, then what?
If we do not intentionally redesign governance around purpose, then we are choosing the status quo — choosing extraction, fragmentation and harm.

The question, then, is disarmingly simple:
If not purpose-driven governance, what alternative can credibly deliver long-term wellbeing?

A clear, necessary contribution
Beyond Profit is not another corporate feel-good manual. It is a system-level argument delivered with clarity and moral seriousness. It challenges leaders to rethink not just their organisations but their assumptions about the economy itself.

By bringing together Victoria Hurth’s governance expertise, Ben Renshaw’s leadership insight and Lorenzo Fioramonti’s economic perspective, the book achieves something rare: It bridges disciplines without diluting their depth.

For leaders grappling with the demands of 2026 and beyond — technological disruption, social fragmentation, environmental constraints — this book offers both the intellectual framing and the practical orientation needed to steer in a more purposeful direction.


Beyond flat-packs: What IKEA’s arrival means for purpose-driven governance

IKEA shows that you can scale globally, serve meatballs and still lead with integrity.

First published in Chapter Zero New Zealand – 18 Nov 2025

In December, IKEA will finally open its first New Zealand store in Auckland. I’m old enough to remember the opening of IKEA’s first UK store in 1987 – but I don’t recall it generating quite this level of excitement. For many, IKEA’s arrival promises affordable Scandinavian design and meatballs. For me, it represents something deeper – the arrival of a company that has demonstrated over decades what can be achieved by challenging the status quo, leading with values and being single-mindedly purpose-driven.

Behind the blue-and-yellow logo stands Ingka Group, the largest IKEA franchisee and the operator of nearly all IKEA stores worldwide. While the IKEA trademark and concept are owned by Inter IKEA Systems B.V., Ingka Group is responsible for global retail operations, investment activities and the company’s world-leading approach to business governance. It’s a governance model that focuses people and sustainability around a widely understood core purpose and combines it with distributed accountability – and it works.

Ingka Group has shown that commercial success and positive societal impact are not opposing forces; its integration lies at the very heart of IKEA’s success. Its stated purpose – to create a better everyday life for the many people – is not a slogan but an organising idea. It shapes everything from how products are designed and priced to how materials are sourced, employees are treated, stores are powered and decisions are made in the boardroom.

Happily, Ingka is prepared to share and foster greater understanding of its success and the potential of being purpose-driven. First published in 2017, Ingka Group released its latest People & Planet Consumer Insights & Trends Report – a global study conducted with Canadian research partner GlobeScan – in October this year. Together their work tracks and captures the pulse of public expectations of business around the world. New Zealand directors should pay attention to the numbers. They might also pause to ask a simple question – why does a company that sells furniture publish such a report?

Despite the divisions fuelled by short-termist populist politicians, the squeeze of rising costs and the chaos of click-bait misinformation, something essential endures: people still care about one another, they fear for the climate, they dislike injustice and they long for a future – and a world – that is fair for everyone.

  • 64% worry about climate change and almost half feel personally affected.
  • 82% want companies to pay living wages and 36% say they boycott brands that fail to treat workers fairly.
  • Seven in 10 consumers want clearer communication from businesses about the environmental and social impact of their products.
  • Younger generations are leading, pioneering circular habits such as buying second-hand, renting and repairing.

This is not a consumer-trends report – it’s a governance signal and a wake-up call for boards. New Zealand stands at its own inflection point. Productivity is slipping, inequality is widening and, like elsewhere in the Western world, trust in both business and government is eroding. Yet there is also a deep-seated belief among Kiwis that we can, and should, do better – that values matter and that what unites us is far greater and more powerful than what divides us.

IKEA’s success offers three key lessons in the power of purpose as an organising idea – one that unites an entire enterprise, delivers measurable outcomes and drives long-term sustainable success:

  1. Make purpose the organising idea
    Purpose only delivers when it sits at the heart of strategy and operations – not as an add-on or aspiration. From flat-pack logistics to renewable energy and circular design, IKEA has built its entire system around one clear idea. Everything else flows from that core purpose.
  2. Align purpose with real-world value
    The Ingka/GlobeScan report shows that saving money remains the top motivator for sustainable behaviour. IKEA’s genius lies in linking purpose with affordability – proving that what’s good for people and planet can also be good for profit. Boards that align purpose with everyday value creation turn ideals into enduring commercial success.
  3. Govern for the long term
    IKEA’s purpose endures because its governance model demands it. Ingka Group’s structure – a foundation with a long-term ownership mandate – protects purpose from short-term pressures and political fashion. Boards that design governance around purpose, not quarterly results, create the conditions for consistency, innovation and trust.

When the doors open in December, IKEA will undoubtedly attract large crowds eager to experience its mix of design, efficiency and Scandinavian charm. But the bigger story is what those crowds are recognising and rewarding through spending their hard-earned cash. Simply put, that is an approach to business superbly executed every day at scale, across the world by a company that has embedded purpose into the core of its governance, operations and culture – and prospered as a result.


Why do companies greenwash?

Why do companies greenwash?

Z Energy’s recent apology for misleading environmental claims poses a question: Why do companies keep greenwashing?

In 2022, Ampol owned Z Energy told New Zealanders it was “in the business of getting out of the petrol business.” It sounded like a radical step for the country’s biggest fuel importer — a bold signal that the company was changing course.

Three years later, after a costly legal dispute with Consumer NZ and environmental groups, Z Energy has admitted the truth: Its much-promoted biofuels plant wasn’t operating, its carbon-reduction claims excluded the emissions from the fuel it sells, and its messaging went “beyond aspirational.”

To its credit, the company has apologised. But the questions remain: Why do smart, well-resourced businesses keep saying one thing and doing another?

Z Energy is not an isolated case. Around the world, major brands have been caught in the same web. In the same sector, a quarter of a century ago, I saw firsthand the results of going “beyond reality” while working for the WPP branding agency that came up with BP’s now-infamous “Beyond Petroleum” rebrand. It’s a landmark example I’ve written and spoken about often over the years — a powerful core purpose and potential single organising idea that could have changed everything at BP and across the entire sector — if only Lord Browne, then CEO, had delivered on it.

Volkswagen’s “Clean Diesel” campaign promised low-emission performance but concealed deliberate manipulation of emissions tests is another case in point. H&M, Nestlé, Shell, HSBC, Kmart and others have all faced scrutiny for sustainability claims that overstated progress or obscured uncomfortable facts.

So why do they do it? Here are some reasons:

  • To protect reputation – appearing progressive buys time and goodwill.
  • To meet stakeholder pressure – investors, customers and employees expect and are much more vocal about, their expectations of business.
  • To retain market relevancebeing seen as sustainable, rather than being sustainable, has ironically become a survival strategy.
  • To disguise inertia – rhetoric fills the gap where innovation and progress aren’t actually happening.
  • To simplify complexity – clever marketing and creative advertising can tell a more compelling and engaging story than reality allows.
  • Because of fragmented governance – the left hand (marketing) doesn’t know what the right hand (operations) is doing.
  • Because leadership confuses communication with commitment – they believe saying it is the same as doing it.
  • Because the system still rewards short-term profit – quarterly earnings trump long-term purpose.
  • Because they lack a strategy for the future – senior leaders see change as risky and managing efficiencies as progress, missing out on the innovation that comes from grasping the future and contributing to it in ways that create new ideas, new value and sustained relevance for all stakeholders.
  • Because they really don’t understand the power and potential of purpose — as a single organising idea that drives progress from the heart of business.

Most companies don’t set out to deceive. They simply haven’t re-engineered their businesses to deliver what their slogans promise. The result is an obvious credibility gap between what they say and what they do.

The hidden cost of that gap

The Z Energy case highlights the price of that gap.

The company spent hundreds of thousands of dollars in legal fees and lost months of leadership focus defending its own words. Far more damaging, though, is the erosion of trust.

Z’s chief executive, Lindis Jones, has walked a fine line between contrition and justification. He apologised “to the extent we caused any confusion,” but defended the campaign as “aspirational and provocative,” arguing it reflected the company’s intent to transition over time. It was, in effect, an apology for misunderstanding — not misrepresentation.

That distinction matters. Because when leaders stop short of full accountability, they signal that the problem is perception, not practice. The risk is that it entrenches the very behaviour the apology was meant to resolve.

When customers and communities discover that big environmental statements aren’t backed by real action, cynicism grows. The next time a company makes a genuine commitment, the public shrugs.

The collateral damage is borne by everyone — including the businesses trying to do the right thing.

The alternative: Walking the talk

There is another path, and we can see it in companies that have truly embedded purpose — organisations like Patagonia, Interface, Unilever and IKEA.

These businesses don’t just talk about sustainability; they integrate it into how they’re governed, how they invest and how they measure performance. They demonstrate that when purpose is treated strategically as a governance framework, not a slogan, it produces measurable benefits:

  • Stronger stakeholder trust
  • Greater innovation and resilience
  • Higher employee engagement and retention
  • Improved long-term performance
  • Positive social and environmental impact

The irony is that if most companies actually did what their marketing departments claim, they would perform better — commercially as well as ethically.

The real issue is a failure of vision

Companies don’t greenwash because they’re evil. They greenwash because they lack a vision of the future.

Fixated on managing the status quo through lobbying politicians to protect short-term results, they are closed-minded to the possibilities of tomorrow — to the power and potential of new ideas to transform their businesses and ensure their long-term success.

Businesses such as Z Energy are emperors without clothes. They have jumped on the purpose bandwagon. They are not driven to make a positive difference to people and planet — but they are comfortable talking about it.

And that’s a great shame — and a lost opportunity. Because given their resources and influence, with a little courage these leading companies could do so much more than peddle purpose statements — they could live by them.

And that would benefit them and all of us as well.


The purposeful path to future prosperity

New Zealand stands at an inflection point. Once celebrated globally for its integrity, ingenuity and natural beauty, it now faces a complex set of 21st-century challenges: Productivity decline, widening inequality, talent shortages, environmental degradation and an erosion of trust in business and government alike. Yet within these challenges lies an extraordinary opportunity — to rediscover what makes Aotearoa different and to show the world how a small, values-driven nation can 
lead through purpose.

The power of purpose
Around the world, purpose has moved from rhetoric to results. Future focused companies that embed purpose at the core of governance and strategy consistently outperform their peers in growth, innovation and resilience. Purpose-driven organisations attract and retain talent more effectively, inspire loyalty among customers and earn the trust of investors and communities. When purpose becomes a measurable driver of decision-making — as formalised in the emerging ISO 37011 international standard on purpose-driven governance — it unlocks a flywheel of value creation that benefits both business and society.

In a world defined by disruption — from AI and climate transition to demographic and societal shifts — purpose has emerged as both a moral compass and a rational strategy for long-term success. It offers business leaders a clear alternative to short-termism, helping organisations navigate complexity with confidence, integrity 
and impact.

Why this matters to New Zealand
Few nations are better placed than New Zealand to lead in this space. Purpose resonates deeply with Kiwi values — fairness, community, stewardship, ingenuity 
and manaakitanga — a way of being, grounded in respect, generosity and care. These are not abstract ideals; they are the foundations of a uniquely New Zealand approach to enterprise — one that strengthens our integrity and balances commercial success with collective wellbeing.

It was here, in Aotearoa, that the idea of a Single Organizing Idea (SOI®) — a practical method for embedding purpose at the heart of business strategy — first took root. The framework was conceived and inspired by what New Zealand stood for in my heart and mind: A place where integrity, creativity and care for people and planet could coexist naturally in business. Those same values still make this the ideal place 
to show the world how purpose can be made practical — not as a slogan, but as a system that unites people, drives productivity, generates new ideas, streamlines decision making and strengthens New Zealand’s reputation as a forward-thinking, 
purpose-led economy.

And yet, for all this natural alignment, purpose is very poorly understood by most New Zealand business leaders. The irony is that while our culture instinctively reflects purpose — fairness, ingenuity, community and care — our businesses rarely do. Too often purpose is dismissed as ‘fluff’ by poorly informed champions of the status quo, reduced to marketing language by advertising and brand agencies, or confined to the domain of sustainability teams by misguided leadership. In reality, purpose is a dynamic governance and performance driver that delivers competitive advantage in multiple ways — it is literally the missing link between values and value creation.

The economic case
When purpose is properly understood and implemented, it becomes the most powerful form of value creation there is. It aligns culture with performance, turns trust into capital and converts a Single Organising Idea into measurable results.

Global research shows that purpose-driven companies deliver up to 42% higher financial performance and 30% greater innovation output than competitors. A Harvard Business Review meta-analysis found that firms with a clear sense of purpose report stronger employee engagement and outperform the stock market by as much as 5–7% annually over the long term. Likewise, The Financial Times has reported that companies integrating purpose into governance and strategy demonstrate greater resilience during economic downturns and recover faster than peers.

For New Zealand — where small and medium-sized enterprises make up 97% of all businesses — this represents a significant and largely untapped lever for growth.

If we can help Kiwi businesses systematically identify, define and embed their purpose, we can unlock more than productivity gains. We can build stronger brands, attract talent and investment, increase export value and create an economy that competes on both integrity and ingenuity — one that’s genuinely future-fit.

By making purpose central to New Zealand’s business identity, we can help ensure that the next chapter of Aotearoa’s success story is one the world looks to for inspiration — and that, in itself, creates lasting value.



NG&A works worldwide. Our Associates are based across the globe, with our head office in New Zealand.

Neil Gaught & Associates Ltd
Auckland
New Zealand
contactus@neilgaught.com

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SOI® is a registered trade mark owned by Neil Gaught & Associates Ltd. The SOI logo is a trade mark of Neil Gaught & Associates Ltd

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